Network Connectivity Wednesday 12th July 2023 13:58:00
We are currently investigating a network connectivity issue that is causing degraded service for some customers. We will update as soon as possible.
Mitigation has informed us that the incident should be resolved. If you require a PIR please reach out and we will provide one as soon as it is available.
We are setting the operational status to "Performance Issues" as we have seen several additional waves, the largest of which have led to connectivity degradation on some routes. Once we receive the all clear from mitigation we will provide an update.
The mitigation team has indicated that the performance degradation is due to a recurrence and they are actively working to resolve. Traffic and connectivity quality monitoring are again returning to normal levels. We will continue to monitor this closely.
We are currently seeing packet loss and high latency recurring on some routes. We will update as soon as we have more information.
Traffic has returned to normal levels and all monitoring alerts have now cleared. We will continue to monitor this closely.
Network has informed us that a large scale DDoS attack is being mitigated, and full throughput will be restored soon. We will update as soon as possible.